Heroes - With power to look calm but damn nervous inside
This is a true story and it happened yesterday (20/6), I've had a new experience in my line of work. I was working as always when suddenly one worker came running to me saying that there is a drunk tractor driver chasing other workers with a "parang". I immediately called the security guard and believe it or not, he said he wouldn't dare to go to a drunk running amok with a "parang". I am quite angry at the time, because who will go and calm the person if the security doesn't dare. What if somebody got hurt?
I am not that brave also, but I take a deep breath and "tawakal" to Allah. I asked three of my other workers and we went to the driver's place. . There I saw him alone, no "parang" what so ever.
"Fuuh! lega!". Immediately after he saw us, he get upset and start cursing. I asked all those with me to remain quiet and just stand by if he attacked or anything. I slowly approached him and I tried my best to maintain that innocent look of not knowing what happened. I asked him to start from the beginning. After a lot of cursing and incoherent words... he explained to me what's the problem.
I guess his thought became more organized to properly explain to me and thus he started to calm down. I was agreeing with everything he said and promised him to settle his problem myself.
FYI - he is a contractual tractor driver taking the waste of the mill out. He is not employed by the mill but by nearby estates. And he was paid by amount of load he can do everyday. The more he can load out, the more money he get. To load the waste will require mill's shovel, which was not available at the tme. That's why he's angry.
Of course in order for me to help him, I insist he must surrender the "parang". Everything's settled. When I walked back I can see him laughing, maybe because he think I will now do what ever he wants. Obviously I then called his manager and banned him from entering the mill compound ever again. Oh ya, no one's was hurt fortunately.
Lesson learnt -
- My security need to sit down and come up with proper plan for all emergency. Luckily this is just a drunk case, where I can still reason with him. If it were a crazy person who just want to kill others, the workers will be all dead before police came.
- I need to sit down and come up with my proper plan for all emergency. The problem with emergency is that it usually happen when you lease expected and if you panic, things will only just get worse. Hm do you guys ever plan what to do in emergency? like your bus toppled or burglar inside the house? I think I should..
Labels: Experience, Organize